Terms
The terms on which we provide services to landlords and tenants. Your written confirmation of service may add detail; it does not reduce these terms.
1. Scope of service
We act for landlords and tenants in West London on the instructions set out in a written confirmation of service. What we are instructed to do – advertising, viewings, referencing, agreement preparation, deposit handling, management – is stated there. Anything not stated is outside the instruction until it is agreed in writing.
2. Fees and refunds
Landlord fees become payable as set out in the written confirmation for the service line, and are exclusive of VAT unless stated otherwise. If a tenancy does not complete, the position on fees and any refund is set out in the same document. Tenant payments are limited to the permitted payments under the Tenant Fees Act 2019, and a holding deposit is handled in accordance with that Act.
3. No guarantee
We do not guarantee that a property will be let, that a particular rent will be achieved, or that a tenancy will run its full term. Statements about rental demand are honest assessments, not promises.
4. Obligations of both parties
We must perform the instructed services with reasonable skill and care, keep you informed, and hold client money in a designated client account. The landlord must provide accurate property information, keep the required certificates in date, and maintain the property. The tenant must pay the rent on time, look after the property, and report repairs promptly.
5. Limitation of liability
Our liability for any claim arising from an instruction is limited to the fees paid for that instruction, except where the law does not allow that limit. We are not liable for losses caused by a party failing to meet their own obligations, or for losses that were not a reasonably foreseeable consequence of the services.
6. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing in these terms affects your statutory rights.
Questions about these terms?
Ask before you instruct – the answer is in writing either way.