Six lines of work

What we do

Everything a rental needs, from the first enquiry to the day the keys change hands – taken as a whole or line by line.

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Instruct us for one part, or all of it

Six lines of work cover everything a rental needs. Some landlords take the whole set; some take only the referencing and the paperwork. You can instruct us for one part of the process without committing to the rest.

Whichever line you take, the sequence is the same: you are told what we will do, what it costs, and when it happens – in writing, before you commit.

A row of white-stucco and brick Victorian townhouses on a quiet West London street in warm evening light
Services

The six lines

Every line is quoted separately, so you only pay for what you asked for.

Rental property exterior photographed for a lettings listing

Rental Property Search

See: /pricing/

  • Area and budget screening
  • Property type and floor
  • Commuting radius
  • Viewing times arranged
  • Shortlist compared side by side
  • Enquiries answered same day

We start with what you can actually spend and how far you are willing to travel, because a property that breaks either of those is a wasted viewing. We then narrow by property type, floor level, furnishing and heating, and tell you which of the shortlist is worth your time. You get the comparison in writing, including the rent, the deposit and the term on offer.

A landlord's rental property prepared for letting

Landlord Services

See: /for-landlords/

  • Listing and photography
  • Rent pricing advice
  • Tenant referencing
  • Tenancy and compliance files
  • Rent collection arrangements
  • Periodic inspections and reports

We advertise the property with honest photographs and a description a tenant can act on. Before a tenancy starts we verify identity, right to rent, income and previous landlord history, and we confirm the certificates you are required to hold are in date. Once the tenancy is running we collect the rent, chase arrears and inspect the property on a schedule you have agreed.

Documents prepared for a tenancy application

Tenant Application

See: /for-tenants/

  • Document checklist first
  • Identity and right to rent
  • Income and affordability
  • Previous landlord reference
  • Guarantor route explained
  • Deposit and first payment

You are told what will be checked and what to send before you hand anything over. We verify identity and right to rent, check income against the rent, and contact your previous landlord where you have rented before. If income falls short, we explain the guarantor route and what a guarantor needs to provide.

A tenancy agreement being prepared for signature

Listing to Lease

See: /available-rentals/

  • Photography and description standard
  • Viewings arranged
  • Offer terms confirmed in writing
  • Agreement explained clause by clause
  • Deposit lodged with a scheme
  • Inventory and keys at handover

The listing is written to match the property – room count, floor, heating, furnishing and term. Once an offer is agreed we confirm the terms in writing, prepare the assured shorthold tenancy, and walk both sides through the clauses that carry consequences. The deposit is lodged with a government-approved scheme within 30 days and the inventory is agreed at handover.

A managed rental property being inspected

Ongoing Support

See: /landlord-services/

  • Repairs reported and coordinated
  • Contractor arrangements
  • Renewals and variations
  • Checkout and settlement
  • Periodic inspection reports
  • Written line of contact

Repairs are logged in writing and routed either to the landlord or to our contractor list, depending on your instruction. We schedule inspections, keep a written record of what was found, and raise renewal terms in time for a decision rather than at the last minute. At the end of a tenancy we handle the checkout and the deposit process through the scheme.

A compliance folder with document wallets and blank forms

Fees & Compliance

See: /fees-and-compliance/

  • Fees stated in writing
  • Deposit protection mechanics
  • Required certificates listed
  • Records kept together
  • Permitted and prohibited charges
  • Complaints route

Our fees are given to you in writing before you instruct us, and tenant charges are limited to the permitted payments under the Tenant Fees Act 2019. Deposits are held only in government-approved schemes with the prescribed information issued to the tenant. Certificates, agreements, inventories and deposit records are kept together so that any question about a tenancy can be answered from the file.

Timeline

How a job runs

The sequence for a standard landlord instruction, end to end.

1

Day 1

Written confirmation of instruction.

2

Within 3 working days

Property visit and photography.

3

Same week

Listing live.

4

On application

Referencing begins.

5

Once referencing clears

Agreement issued.

6

Within 30 days of receipt

Deposit lodged with a scheme.

7

On the agreed date

Keys released.

Two tracks

Who each line is for

Two tracks, one agency. Most instructions start on one track and pick up parts of the other as the tenancy runs.

A landlord's rental property advertised for let
A tenant's rental property interior with natural light

If you are a landlord

Start with the property details and your compliance certificates; we will tell you honestly what it will take to let.

For landlords

If you are a tenant

Start with the property type, the area and your budget; we will come back with what matches today.

For tenants

In writing

What you always receive in writing

Whatever line you instruct, three things arrive as documents, not promises.

  • The confirmation of instruction – scope, fee, sequence
  • The tenancy file – agreement, inventory, certificates, deposit prescribed information
  • Statements – every charge shown, reconcilable within 14 days of query

Not sure which line you need?

Tell us the property and the outcome you want; we will tell you what it actually takes.

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